job detail: Customer Service Co-ordinator

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Vacancy detail:    
Job ID:   4540
Job title:   Customer Service Co-ordinator
Job type:   Permanent
Contract type:   All job types
Posted in category:    Customer Service / Sales Support
Job location:    North East Area
Salary:   DOE
Job description:  

Overview of role:

Holding a pivotal role in maintaining the customer operations, through taking ownership of their supply chain and customer service activities, seeing all processes through to completion.

Responsibilities:

Answering customer telephone calls and responding to all client queries

Inputting collections and deliveries on our system

Providing quotations for exceptional requirements

Arranging returns of customer’s products in a timely fashion, liaising with departments, our client’s customer services team and our Transport Department

Tracking of deliveries (both electronically and verbally via the Transport Dept)

Scanning, reconciling and replenishment of customer product

Processing returns

Working with each customer’s systems (including SAP) and carrying out all administrative requirements for each customer’s account

Investigate and process transactions in SAP related to Inventory Management and order processing/ fulfilment

Track, measure and report on customer specific KPIs

Look to continuously improve the services provided to each customer and sharing development ideas with the Management Team

Required / Desirable Qualifications and Experience:

4 years Customer Service experience is required

A good understanding of SAP required

Excellent telephone manner and computer skills

Ability to work within strict time deadlines

If you are interested in the above role, please email your CV to cv@recruitmentbureau.com quoting reference HM/4137. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent.

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