job detail: Administration Assistant

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Vacancy detail:    
Job ID:   4554
Job title:   Administration Assistant
Job type:   Permanent
Contract type:   All job types
Posted in categories:    Administration / Secretarial / Reception,  Customer Service / Sales Support
Job location:    North East Area
Salary:   Excellent Salary
Job description:  

Overview of role: To provide a professional initial point of contact for individuals contacting or visiting the company while providing excellent administration support to the Operations and Commercial departments to facilitate the smooth running of the company.




To ensure that phone calls are answered in a professional manner and routed to the correct department/individual in the company.

To ensure that messages are promptly relayed to the relevant personnel.

To ensure that the telephone log is maintained.

To ensure that visitors are greeted in a professional manner and that they are provided with a visitors badge and other health and safety materials.

To ensure that the reception area is maintained in a clean and tidy manner and that it reflects the aspirations of the company.

Effectively use internal systems (e.g. Goldmine and SAP) to ensure customer information is kept up to date and systems are aligned.



To be responsible for the ordering of stationary, coffee etc.

To ensure adequate stocks of cleaning materials for the office cleaner.

To ensure that adequate stocks of sales literature are continually available.

To prepare literature packs as required by the commercial teams.

To provide support with the maintenance and updating of Goldmine records.

To maintain records indicating the status of the support documentation required for each contract, including Certificates of Practical Completion, Signed Contracts, and Signed Drawings etc.

Responsibility for all aspects of the Petty Cash system.


Quality Standards and Service

Ensure that all laid down Quality systems are adhered to.


Health and Safety

To ensure that all Sub Contractor insurance records are up to date.

To ensure that Illness Self Certification forms are received from all employees who are absent due to illness.

To maintain an electronic record of all electrical certificates.

To maintain a daily attendance log for all employees.

To maintain various records as required by the Operations and Commercial Departments.



In addition to the above employees are required to carry out any reasonable request to perform other duties as may be required within the scope of the job role.


Essential Experience:

Excellent Telephone Manner

Computer Literate (Word, Excel, Access)

Good attention to detail

Self-motivated with ability to work with minimal direction

Strong Administration Experience gained in a customer service environment



Qualifications in CRM systems (such as Goldmine)

Experience of operating in a busy commercial environment


If you are interested in the above role, please email your CV to quoting reference HM/4148. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent.

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