job detail: Claims Advisor Ref: 4212

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Vacancy detail:    
Job ID:   4618
Job title:   Claims Advisor Ref: 4212
Job type:   Permanent
Contract type:   All job types
Posted in category:    Banking/Financial/Insurance
Job location:    North East Area
Salary:   Excellent Salary
Job description:  

Title: Claims Advisor 

Overview of role

To efficiently respond to insurance claims phone and email queries to an excellent level of customer service at all times.  Working to strict deadlines and service level agreements you will be the point of contact for all claims queries.

Responsibilities:

Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct

Accurately handle all calls and emails within SLA/KPI guidelines ensuring all relevant information is collected and recorded correctly

Obtain all necessary information from the caller to secure an accurate understanding of the circumstance surrounding a claim and inform the client, in accordance with department guidelines, of the correct procedure to submit or progress a claim

Communicate decisions to customers and provide a clear and understandable explanation of case status

Ensure delivery of exceptional customer service throughout all communication channels, i.e. phone and email correspondence

Escalate complex cases and customer complaints

Accurately record case data

Recognise customer service needs and ensure all enquiries are dealt with promptly and professionally

Understand and follow departmental procedures and ensure compliance with FCA, Central Bank of Ireland and regulatory requirements

Adopt continuous improvement initiatives and integrate into new business processes/customer interaction efficiently

Work on administration and claims processing duties as required based on the claims work status levels

Maintain a good knowledge of policy wording, underwriters’ approaches and their application to claims

Required / Desirable Qualifications and Experience:

Good communication skills, both verbal and written

Numerate and possessing relevant PC skills – Word, Outlook and Excel

Good attention to detail and able to work accurately to meet strict deadlines and targets

Exceptional customer service skills – quickly able to establish rapport with customers

Effective listener

Accurate and quick keyboard skills

Personal commitment to customer service

Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to process claims in accordance with policy wordings

Experience

Must be APA qualified as a minimum insurance educational requirement.

If you are interested in the above role, please email your CV to cv@recruitmentbureau.com or contact Hazel Markey on 041 9830566 quoting reference ID/4212.  At The Recruitment Bureau, we respect your privacy.  Your CV will not be forwarded to a client company without your consent.  

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