job detail: Claims Assessor (IPMI) Ref: 4186

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Vacancy detail:    
Job ID:   4635
Job title:   Claims Assessor (IPMI) Ref: 4186
Job type:   Permanent
Contract type:   All job types
Posted in categories:    Banking/Financial/Insurance ,  Customer Service / Sales Support
Job location:    North East Area
Salary:   Excellent Salary + Benefits
Job description:  

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin.


Overview of role:

To assess and settle claims quickly and efficiently whilst providing an excellent level of customer service at all times.



Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct

Proactively handle all cases from first contact advice to final resolution where possible

Develop and utilise specialist knowledge, skills and appropriate behaviours to achieve a successful case outcome

Ensure delivery of exceptional customer service throughout all communication channels

Investigate, negotiate and settle cases within an agreed authority level/ KPI’s and timeframes

Escalate complex cases and customer complaints

Accurately record case data and ensuring proactive case progression

Communicate decisions to customers and provide a clear and understandable explanation of case status

Recognise customer service needs and ensure all enquiries are dealt with promptly and professionally by liaising with relevant departments

Understand and follow departmental procedures and ensure compliance with FCA, Central Bank of Ireland and regulatory requirements


Required/ Desirable Qualifications and Experience:

APA Qualified

3 years previous experience

PC skills – Work & Outlook (essential), Excel (desirable)


If you are interested in the above role, please email your CV to reference 4186. At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent.

Apply to this job

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