job detail: German Claims Assessor (IPMI) Ref: 4355

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Vacancy detail:    
Job ID:   4805
Job title:   German Claims Assessor (IPMI) Ref: 4355
Job type:   Permanent
Contract type:   All job types
Posted in categories:    European Languages,  Banking/Financial/Insurance
Job location:    North East Area
Job description:  

All of our jobs are based in Louth/ Meath/ Cavan/ Monaghan/ North Dublin

 

 

Overview of role: Our client based in the North East is seeking a German Claims Assessor to join their team. To assess and settle International Private Medical Insurance (IPMI) claims quickly and efficiently whilst providing an excellent level of customer service at all times.

 

Responsibilities:

Promote the best image of the Company through a professional manner, personal appearance and behaviour and adhere to company standards and procedures. Maintain the highest level of personal conduct.

Proactively handle all cases from first contact advice to final resolution where possible.

Develop and utilise specialist knowledge, skills and appropriate behaviours to achieve a successful case outcome.

Investigate, negotiate and settle cases within an agreed authority level/ KPI’s and timeframes.

Communicate decisions to customers and provide a clear and understandable explanation of case status.

Understand and follow departmental procedures and ensure compliance with FCA, Central Bank of Ireland and regulatory requirements.

Accurately report and adhere to quality and KPI metrics on a monthly basis by implementingdevelopment needs as communicated by the Quality Team.

Assist with the handling of claims calls relating specifically to the IPMI business – from IPMI policyholders, agents, medical providers and corporate clients.

 

 

Required/ Desirable Qualifications and Experience:

Fluent German (Verbal & Written) essential

PC skills – Work & Outlook (essential), Excel (desirable)

Accurate and quick keyboard skills

Assertive and confident in dealing with people at all levels

An effective team worker who demonstrates an ability to take responsibility for resolving issues/ problems

Able to strike a balance between demonstrating empathy with the customer whilst conscious of the need to settle claims in accordance with policy wordings

 

 

If you are interested in the above role, please email your CV to cv@recruitmentbureau.com reference 4355.

At The Recruitment Bureau, we respect your privacy. Your CV will not be forwarded to a client company without your consent.

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